Thank you for shopping with Soaped Up. If you are not entirely happy with your products you have received, we are here to help.

Returns You have 30 calendar days from the date you received your items, to return your item in the original packaging untouched in the same condition you received it/them.

Refunds Once we have received your item, we will inspect it and notify you immediately that we have received it and let you know the outcome of your refund. If your refund is approved we will turn it to the original payment method (Credit card), you will receive your credit within a certain number of days pending on which bank your with.

Shipping We aim to have your items shipped out to you within 3 business days, we use Australia Post as our preferred method of shipping and we will always send a tracking number to you when purchasing online. If Soaped up sends you your package in a untracked envelope as agreed by both parties unfortunately we are not responsible for lost packaging and it will need to be repurchased. With returns to Soaped up, you will be responsible to pay for the return postage once item is inspected and refund on item is agreed I will refund that shipping cost for you. Shipping cost with items being sent to you will not be refunded. To contact us please email us at soapedup22@gmail.com with any questions and for address for returns.